FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery takes 7–15 business days in the US and 14–30 business days internationally.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $35.

How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also visit our Track Order page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. Contact us at support@furryloverspet.com to start a return.

How long does a refund take?
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.

Products

Are your products safe for pets?
Yes. Every product in our store is carefully selected with your pet's safety and comfort in mind.

Do you sell products for both dogs and cats?
Absolutely! We have dedicated collections for dogs and cats, including beds, toys, grooming, feeding, and more.