FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated U.S. delivery is 7–15 business days after processing. Carrier delays can occasionally affect delivery times.

Do you offer free shipping?
Yes. Standard shipping is free on U.S. orders of $29 or more. Standard shipping is $4.99 on U.S. orders under $29. Final shipping options and charges are shown at checkout.

How do I track my order?
Once your order ships, you’ll receive tracking information by email. You can also use our Track Order page.

Returns & Refunds

What is your return policy?
Eligible returns can be requested within 30 days of delivery. Items should meet the conditions in our Refund Policy. Contact support@furryloverspet.com before sending a return.

Who pays return shipping?
If an item arrives damaged, defective or incorrect, contact us so we can help resolve the issue. For change-of-mind returns or non-defective items, return shipping is currently the customer’s responsibility under our Refund Policy.

How long does a refund take?
After an approved return is received and inspected, we process the refund to the original payment method. Your bank or card provider may need additional time to post it.

Products

Do you sell products for both dogs and cats?
Yes. Our catalog includes products for dogs and cats, including walking, play, grooming, feeding and travel essentials.

Where can I start?
Visit our Launch Favorites for the products we are putting first.