Refund policy

Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with tags attached, and in its original packaging.

To start a return, please contact us at support@furryloverspet.com. If your return is accepted, we will send you instructions on how and where to send your package.

Please do not send your item back without contacting us first.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and help make it right.

Non-Returnable Items

Some items cannot be returned, such as perishable goods, custom products, personalized items, and personal care items.

If you have questions about a specific product, please contact us at support@furryloverspet.com before starting a return.

Exchanges

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Return Shipping Costs

If your item arrives damaged, defective, or incorrect, please contact us at support@furryloverspet.com and we will help resolve the issue.

For returns due to change of mind or items without defects, the customer is responsible for return shipping costs. Original shipping costs are non-refundable.

Refunds

We will notify you once we have received and inspected your return. If your return is approved, you will be automatically refunded to your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions about our refund policy, please contact us at support@furryloverspet.com.